IMMEDIATE RETURN ONLY WHEN THE PRODUCT IS DEFECTIVE
Right of Withdrawal
You have the right to withdraw within 10 calendar days, returning the product to us. The right of withdrawal is valid if the product is in its original condition and the return is made with your own means and costs within 10 calendar days from the day of withdrawal (either you return it or you send it by a carrier). Once the return is approved, we will refund you in full the price you paid for the specific purchase, in the same way you paid it.
Terms and conditions for exercising the right of Withdrawal
In case of valid exercise of the right of withdrawal, the condition for the return is that the product is in its original condition, that the packaging is intact and that all accessories, any gifts, accompanying products and materials are included.
In case the product has lost its value due to mistreatment which goes beyond the simple examination of the functionality and characteristics of the product, you will have to compensate with monetary compensation the reduction of its value. In this case, from the amount that we will return to you, the specific financial compensation will be deducted. In any such case you will be informed before the credit and refund process is completed. Especially in the case of components and spare parts where the material requires appropriate know-how for both its selection and installation and which can not function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal will be credited accordingly at 50% of the value